mpogalaxyPrivacy Policy

This page describes what we collect when you use mpogalaxy and how we keep that data protected. We at mpogalaxy take your privacy seriously and handle your information according to applicable data protection law.

When you register an account, place a wager on Liga 1 or Piala AFF matches, engage with our live-dealer tables, or withdraw funds via DANA or e-wallet, we collect specific data to verify your identity, process your transactions, and operate our platform securely.

Our privacy practices are transparent. We do not sell your data to third parties, and we limit access to your information to staff and processors who need it to serve you.

What we collect on mpogalaxy

We collect your legal name, date of birth, email address, and phone number when you register. We also collect your residential address, government-issued ID number, and proof of address during identity verification. These details are mandatory to comply with anti-money-laundering regulations and to confirm you are of legal age to use our platform.

When you deposit or withdraw funds on mpogalaxy, we record the payment method, amount, date, and time. We retain this transaction history for at least five years to satisfy regulatory requirements and to help resolve disputes.

We collect your betting history, game activity, and account login records. This data helps us detect fraud, prevent bonus abuse, and understand how you use mpogalaxy so we can improve our service.

How we use your data

We use your data to verify your identity, process your deposits and withdrawals, and settle your bets. We also use it to detect and prevent fraud, money laundering, and bonus abuse. If you place a wager during Champions League season or engage with our slots during Idul Fitri promotions, we track that activity to ensure compliance with our terms.

We may contact you by email or SMS to confirm account changes, notify you of promotions, or alert you to suspicious activity. You can opt out of promotional messages at any time through your account settings, but we will still send you transactional and security-related messages.

We use aggregated, anonymised data to analyse trends, improve our platform, and develop new features. This data cannot identify you personally.

Third-party processors and data sharing

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your transactions. We also share data with identity verification services to confirm your legal name and address. These processors are bound by confidentiality agreements and may only use your data to provide services to us.

Our servers and databases may be located outside your jurisdiction. By using mpogalaxy, you consent to your data being transferred to and stored in these locations. We apply the same security standards regardless of server location.

We may disclose your data if required by law, court order, or government authority. We will notify you of such requests unless legally prohibited from doing so.

Data security on mpogalaxy

We encrypt your data in transit using industry-standard TLS protocols. Your password is hashed and never stored in plain text. We restrict access to your personal data to authorised staff and use multi-factor authentication for sensitive operations.

We conduct regular security audits and penetration testing to identify vulnerabilities. If we detect a data breach, we notify affected users and relevant authorities as required by law.

No security system is perfect. While we take reasonable precautions, we cannot guarantee absolute protection against all threats.

Cookies and tracking

We use cookies to remember your login session, store your preferences, and track your activity on mpogalaxy. These cookies help us provide a seamless experience and detect fraudulent behaviour. Most cookies expire after your session ends, but some persist to recognise you on future visits.

You can disable cookies in your browser settings, but doing so may limit your ability to use mpogalaxy fully. We do not use cookies to track you across other websites.

Your rights regarding your data

You have the right to access, correct, or delete your personal data, subject to legal and regulatory constraints. If you request deletion, we will remove your data from active systems but may retain it in backup archives for a limited period to comply with record-keeping obligations.

You can request a copy of all data we hold about you by contacting our support team. We will provide it in a portable, machine-readable format within 30 days.

If you believe we have mishandled your data, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Data retention

We retain your account information for as long as your account is active. After you close your account, we keep your data for five years to satisfy regulatory requirements and to resolve any outstanding disputes. After five years, we delete or anonymise your data unless we are required by law to retain it longer.

Transaction records, betting history, and identity verification documents are retained for at least five years from the date of the transaction or verification.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a notice on mpogalaxy. Your continued use of our platform after such notice constitutes acceptance of the updated policy.

Contact mpogalaxy

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the FAQ or via the contact form on your account dashboard. We respond to privacy inquiries within 10 business days.

Our commitment to protecting your data is fundamental to how we operate mpogalaxy. We welcome your feedback on how we can improve our privacy practices.